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Frequently Asked Questions

Managing My Account

Your display name is the name used to represent you everywhere on Musicane. By default, it is a combination of your first name and the first letter of your last name.

You can change your display name in one of three ways:

Real Name (first and last name)
First + Last Initial (the default)
Screen Name (an alias name)

To change your display name, go to your Account Settings page. Click the Display Name > Edit button, choose from the Set Display Name As list, and then click Save.

Note you also change your display name by changing your real name.

How do I add or update my avatar picture?

You avatar picture is the image used to represent you everywhere on Musicane. It’s displayed on friends and fans lists, feeds, and on your profile.

To add or change your avatar picture go to your Account Settings page. Click the Avatar Picture > Edit button and then choose the image file you want to upload. You can use an image file of almost any size since we scale and crop the picture file to fit.

Can I change my real name?

Yes, you can. Go to your Account Settings page, click the Real Name > Edit button, and edit your first and last names. Then click Save to submit your changes.

Note that changing your real name will change your display name except you have defined a screen name.

Can I change my email address?

Not currently. Sometime in the future we will implement this feature.

What if I forgot my password?

If you don’t remember your password, you can request us to reset your password from the Login screen. Click on the Forgot Password button and then type your email address—the same as you use to log in with.

We will then reset and send you a new password. Once you receive the new password and login be sure to change your password to something more meaningful.

I did not receive my password reset email. What do I do?

If you haven’t received the password reset email in a reasonable amount of time, review the following:

Check your spam or junk mail folder. Sometimes password reset emails get filtered as spam.
If you’re using a desktop email client with a commercial email service such as Yahoo Mail, Hotmail, or Gmail check both your email client and email service spam folders.
Request a new password again from the Forgot Password screen.

If none of this helps, send an email to and we will follow up.

How do I change my password?

If you are logged in, it is very easy to change your password. Go to your Account Settings page and click the Password > Edit button. Type and confirm your new password. Then click Save.

Managing My Profile

What’s the difference between my Dashboard and my Profile?

Your Dashboard and Profile are very similar. Your Dashboard is private to you and your Profile is public to everyone.

Dashbaord—You use your dashboard to view, manage, act on information your subscriptions have delivered to you; manage your feeds, subscriptions, and mixes; and process notifications from other users.
Profile—Your profile is your public face on Musicane. It is where others view and share in your taste by:
- viewing products and listening to music in your feed and mixes
- communicating by making comments
- subscribing to you or your feed.

How do I easily navigate to my Dashboard or Profile pages?

You can easily navigate to your Dashboard or Profile pages using the Home Quick Menu located in the header area of every page. Using the quick menu you can go right to:

Dashboard—your private home page where you view summaries of all new information your subscriptions and other activity has delivered to you.
Profile—your shared and public page. This the place other's view you, your taste preferences, and your products. Visitors and fans can view your feed, your mixes, your friends and fans, plus your sources (your subscriptions).
Subscriptions—list of your sources on Musicane both people and feeds.
My Mixes—list of all your mixes where visitors and fans ca view groups of products and music you’ve brought together.
Inbox—list of all pending friend requests and This Is So You recommendations to process.
Settings—page where you manage all your account and privacy settings.

What is my Inbox and how do I use it?

Your Inbox is where friend requests and This Is So You recommendations from other users appear for you to process.

You can either confirm or ignore requests or recommendations. Once you process a notification it is deleted from the list.

Friends and Fans

How do I add or remove a friend?

To add someone as your friend, click the Add as a friend button wherever you see the avatar or picture of a person you want to be friends with.

The easiest location is to do this is on the person’s profile page but you can usually do this anywhere there is an action bar.

Adding someone as a friend then sends them a notification to confirm or ignore your request.

If your request is confirmed you will receive an email notification and your new friend will appear on the Friends tab of your Friends and Fans page.
If your request is ignored, you will not receive any notice.

How do I invite my personal friends to Musicane?

When you first sign-up you can invite your personal friends or anyone else on your email contact list directly from Musicane.

How do I find new friends on Musicane?

There are a number of ways you can find new friends on Musicane.

One way is to use the Search box located at the top of every Musicane page.
Another way is to search and browse for products and music. When you find things you like, check out any associated people, and Add as friend or subscribe to them if they seem interesting enough.

What’s the difference between friends and fans?

Though they they seem similar, friend and fan relationships have quite different purposes on Musicane.

Friend—this is a trust relationship that allows you to recommend (This Is So You) products and people to others. To recommend by saying “This Is So You” to someone else you must be friends with that friends.
Fan—this is a following relationship. You become someone’s fan when you subscribe to them not just to their feed. You become a fan to identify yourself or your taste with that person and at the same time subscribe to their feed. If you only want to follow their taste, subscribe to their feed.

Feeds and Mixes

What’s the difference between feeds and mixes?

Like friends and fans, feeds and mixes are similar but quite different.

Feed—a stream of all products, music, and people you are interested in and recommend. You place products, music, and people in your feed from any action bar using the Add to feed button. When you put any thing in your feed it is broadcast to everyone whose has subscribed to you (your fans) or directly to your feed.
Mix—a list of products, music, or people you’ve brought together as an expression of taste or as a product. Unlike a feed, a mix is both a presentation and a product. It even has it’s own profile page. As an example. a music album is just a mix of songs or tracks with some cover art. A mix, like any other product on Musicane, can be added to any feed.

To summarize, the mix is the product and the feed the broadcast.

How do I add something to my feed?

Grab it from Musicane—If you like something you see on Musicane, click the Add to feed button from action bar or product, music, or person page.
Grab it from the web—To add products you find while surfing the web, use the Musicane bookmarklet described below.

Purchasing Music

How big is your music catalog?

The Musicane catalog sports over 375,000 songs and growing. We feature both the big and the small: Sony BMG, Universal Music Group, EMI, and many independent labels.

New music is added weekly, so stay tuned!

How do I discover music?

Search from anywhere—Search by artist, song title, album title, genre, or keyword.
Browse—Start with the Music page. Check out the New Releases and Most Popular pages. If your interests are more specific, check out the Browse By Genre page and drill down. If you more interested in browsing by artist, start with the Artists page.
Subscribe to artists’ or other members’ feeds—Follow other members who have interesting or similar tastes. After you subscribe you will see new music, products, and people added their feeds on your Dashboard Home page.
Check out the newsletter—At least once a week we sent out a newsletter to all members containing the latest and greatest of new music releases, new and rising artists, and top 10 current songs, and specials. Check it out, it’s a great way to catch up and see what’s happening.

How much does music cost?

Songs typically cost 99 cents with most albums priced at $9.99. Musicane often runs specials with discounted prices on songs and albums. You can find the current specials on the Music page and in the most recent newsletter.

How do I subscribe to the newsletter?

Newsletters are automatically sent to all members and anyone who has purchased from us.

How do I buy music?

Buying music on Musicane is easy!

Wherever you see the Buy button button, click and that song or album is added to your cart. Once you’ve added anything to your cart it appears near the top of every page.

When you are ready to make your purchase click the Buy button button in your cart, enter your payment information, and then download your music.

That’s all there is to it…

What music formats do you support?

All music you purchase from Musicane comes in the form of high quality, DRM-free, MP3 files you can play almost anywhere.

MP3 is the most widely supported digital music format for portable and desktop music players, modern component DVD/CD players, and many current generation car stereos.

The high quality resolution available from Musicane assures an optimal audio experience from all your digital audio devices. So get the quality here!

Are there any restrictions on the music I purchase?

The music you purchase is for your personal use only and not to be shared with others.

All music you purchase from Musicane is DRM-free meaning there is no software that restricts your use of the music your purchase.

You are free to burn to CD, copy to other computers your own, put on your MP3 player, or any other devices that supports .MP3 files as long as it’s your for personal use.

Can international customers purchase music from Musicane?

No, not at this time.

What if I have trouble downloading a music purchase?

If you experience problems downloading your purchased music, consult the troubleshooting guide on the Download page and here in FAQ.

If you still cannot resolve your problem, send us an email at and we will gat back to you shortly.

Can I return purchased music?

No. All purchases are final.

How do I locate music I purchased?

When you install the Musicane Download Manager, you configure your download location.

The default is the Musicane Downloads folder on your Desktop. We recommend you use this location but you can change this setting to whatever you like.

Within the Musicane Downloads folder, we organize music into subfolders grouped by artist and then by album like this:

Musicane Downloads > Artist > Album > song.mp3

To locate your purchases music, look first for the Musicane Downloads folder. Then look in the album folders to locate the actual songs.

How do I import downloaded music into iTunes™?

This is quite easy:

Launch the program.
Choose File > Add Folder to Library (Windows) or File > Add to Library (Mac) from the iTunes menu.
Navigate to the Musicane Downloads folder (on your Desktop by default).
Click Open.

iTunes™ then imports all your purchased music.

Warning: Do not delete your purchased music from Musicane Downloads folder. When importing music, iTunes™ does not copy the MP3 files into your library but creates shortcuts instead.

If you want iTunes™ to automatically copy files into your library when it imports them:

Launch the program.
Choose Edit > Preferences (Windows) or iTunes > Preferences (Mac) from the menu.
Choose Advanced.
Click Copy files to iTunes folder when adding to library.
Click Ok to save your changes.

How do I import downloaded music into Windows Media Player™?

If you have Windows Media Player 11 or above installed, Windows Media Player™ can automatically import your purchased music.

To configure this:

Launch the program
Choose Library > Add to Library.
Click the Advanced Options button.
Then click the Add... button.
Navigate to and select the Musicane Downloads folder.
Click Ok to select the folder.
Click Ok to finish the setup.

Windows Media Player™ then imports all music from your Musicane Downloads folder for the first time.

Then any time you purchase and download new music from Musicane while Windows Media Player™ is running, the program will automatically import new music.

Warning: Do not delete your purchased music from Musicane Downloads folder. When importing music, Windows Media Player™ updates your library with references to the MP3 files and does not copy them to another location.

What is a coupon code?

Coupon codes are the way to redeem discounts and special offers on Musicane. To redeem an offer, enter the coupon code into your cart before completing your purchase.

Note: You can only use a coupon code once with each purchase and values may vary.

What is a preorder?

For some special albums, singles, or songs on Musicane you can order the music before it is available for sale.

You purchase as you would normally but download the music later when it becomes available.

Preorder wherever you see the button.

How do preorders work?

You purchase preorders much like you purchase any other product on Musicane:

Add one or more preorder products to your cart.
Add one or more products for purchase to your cart.
Check out.

Like any other purchase the checkout process takes you to the order confirmation page and then sends you an order receipt email. Both the order confirmation page and receipt email contain your preorder fulfillment date along with the order number.

Then when the product becomes available, Musicane emails you a link to a page where you can download your preordered music.

Note: Be sure to print your order confirmation as well as save your order receipt email. Both contain the order number you will need if something goes wrong and you want support.

How do I know when I can download preordered music?

After completing your purchase, the checkout process shows the order confirmation page and then sends an order receipt email each listing the fulfillment date.

On the day your preordered product(s) becomes available Musicane sends you a preorder alert email with a download link.

What happens if I don't receive a download link for my predorder?

If you haven’t received the preorder alert email containing the download link, do the following:

Check your order receipt email to verify the fullfillment date has passed.
Check your spam folder for the preorder alert email in case it was marked as spam.
If still cannot find the preorder alert email, send an email to along with your order number. We will contact you shortly.

How do I cancel a preorder?

Send an email to along with your order number. We will contact you shortly.

What is the Musicane widget?

The Musicane widget is a multimedia player that shows and plays the content in your feed: albums, songs, mixes, products, videos, and people.

To browse the widget, just start clicking inside the box and your discovery begins. Anyone can shop and checkout directly in the widget without having to leave the page hosting the widget.

Use the widget to broadcast your taste by:

Embedding your widget anywhere and everywhere.
Showing off your finds on social network profiles and blogs.
Updating your feed to instantly update your widget.

How do I get the music I want into my widget?

Your widget displays the contents of your feed. So to get music into your widget, add albums or songs to your feed wherever you see the Add to feed button.

Note: you cannot add all of an artist’s music to your feed simply by adding the artist to your feed. Instead, add the artist’s albums or songs one by one to your feed.

How do I embed my widget on my social network pages, blogs, and sites?

Goto to the Grab Your Widget section of your profile page. Here you have several options including Post and Embed.

Post—Use this option to post widgets directly to one of a wide range of services. This is the easiest. Choose the service you want to post to and follow instructions when prompted.
Embed—Use this option when you want you get a widget’s HTML embed codes so you can add to your pages manually. This works well on sites where you have access to the code or can post actual HTML. Copy the code and then paste it on your site.

How do I add new music to my widget once I've embedded it on one of my sites?

Your widget loads the contents of your feed dynamically so whenever you add something to your feed, your widget automatically updates with the new content. This works no matter how many different places you embed your widget.

How do I grab a widget that just features a single artist's music?